Teams at LifeMD

Lead UX strategy and design across patient and provider journeys for web and mobile, creating flows, wireframes, prototypes, and high-fidelity designs. Partner with Product, Engineering, Clinical Ops, Analytics, Growth, and Compliance to use research, analytics, and experimentation to improve engagement, efficiency, and outcomes. Drive design systems, accessibility, AI-enabled experiences, and data-informed, human-centered design practices.

The VP of Data & Analytics oversees the entire data platform and analytics team, ensuring data reliability and driving AI insights for decision making across finance, marketing, and operations.

Lead and scale a remote, multi-channel contact center, integrating AI-powered voice and chat tools, driving KPIs (CSAT, NPS, FCR), building QA and WFM frameworks, partnering cross-functionally to embed customer insights, managing budget and vendor relationships, and transitioning CX operations to a fully remote, compliance-aware model.