Teams at LifeMD

Lead UX strategy and design across patient and provider journeys for web and mobile, creating flows, wireframes, prototypes, and high-fidelity designs. Partner with Product, Engineering, Clinical Ops, Analytics, Growth, and Compliance to use research, analytics, and experimentation to improve engagement, efficiency, and outcomes. Drive design systems, accessibility, AI-enabled experiences, and data-informed, human-centered design practices.

Build and scale LifeMD’s influencer and creator marketing strategy across weight management, men’s health, and women’s health. Source and manage creators, negotiate usage rights, develop high-converting content briefs, and partner with paid media to amplify top-performing assets. Track CAC, ROAS, revenue, and conversion metrics while ensuring content complies with FTC, FDA, privacy, legal, and clinical guidelines. Manage budgets, attribution frameworks, asset pipelines, and weekly performance reporting.

Lead and scale a remote, multi-channel contact center, integrating AI-powered voice and chat tools, driving KPIs (CSAT, NPS, FCR), building QA and WFM frameworks, partnering cross-functionally to embed customer insights, managing budget and vendor relationships, and transitioning CX operations to a fully remote, compliance-aware model.