Teams at LifeLabs Learning

Leads Client Services strategy and teams across engagement management, launch management, and learning experience design. Oversees post-sale client journeys, strategic accounts, risk escalation, service recovery, solution design, and cross-functional delivery alignment. Partners with Sales on complex proposals, ensures scopes are feasible and economically sound, and drives rebooking, expansion, client satisfaction, and operational performance. Coaches teams, establishes service standards and playbooks, and directly supports major client engagements.

Full-cycle sales role selling L&D solutions: build and manage pipeline, conduct consultative discovery, close new business, drive rebooking and expansion, maintain CRM data, partner cross-functionally, and represent LifeLabs at events to ensure client impact and retention.