Teams at Lifeforce

Owns CX quality assurance across multiple support teams and channels, including interaction audits, scorecards, calibration, coaching, reporting, and QA automation. Manages lab and phlebotomy partner relationships, diagnostics metrics, escalations, and issue resolution. Works directly in Zendesk handling complex member inquiries, supports franchise-center teams and RNs, maintains documentation, and contributes to training and process improvement.