Teams at Libra Solutions

Manage a portfolio of personal injury-related cases, coordinating with law firms, medical providers, clients, and insurers. Investigate billing and case progress, negotiate resolutions, apply collections strategies, and meet customer experience, financial, SLA, and performance targets. The role requires personal injury case experience, claims-law and medical knowledge, strong communication, negotiation, decision-making, and the ability to work accurately in a fast-paced Las Vegas office environment.

Leads the Case Coordination team, overseeing case intake, assignments, audits, workload distribution, service quality, and operational performance. Provides coaching, training, feedback, and corrective actions while maintaining policies, SOPs, and playbooks. Reviews dashboards and metrics to identify trends, improve processes, and support case progression. Collaborates with Revenue Cycle, Business Development, Plaintiff Funding, referral sources, providers, attorneys, leadership, and HR to resolve issues and deliver a seamless client experience.

Supervise up to six Case Coordinators while managing an active caseload of up to 50 personal injury cases. Oversee case workflows, prioritization, delegation, audits, underwriting procedures, team coverage, training, mentoring, customer service, referral relationships, and follow-up on inactive or difficult cases. Participate in risk committee meetings and collaborate with department leadership to ensure timely, high-quality case coordination.