Teams at Libertana

Supervises ECM/CICM care management staff and oversees daily operations, caseload assignments, performance, quality metrics, documentation, and regulatory compliance. Provides coaching, case consultation, and professional development while supporting complex member needs, interdisciplinary collaboration, audits, corrective action plans, and health plan partnerships. Ensures person-centered care delivery, timely assessments and care plans, member engagement, and adherence to Medi-Cal, managed care, and DHCS requirements.

Supports recruiting and onboarding by administering pre-employment paperwork, conducting reference checks, maintaining ATS workflows and employee system entries (ADP, Kantime, MyUnity), coordinating and leading new hire orientation, performing follow-up check-ins, and providing administrative backup to recruiters while maintaining accurate records and compliance.

Coordinates Financial Management Services account activities, including processing and tracking referrals and authorizations, reviewing patient account data, identifying missing information, and following up with clients, families, vendors, case managers, and accounting teams. Maintains accurate documentation, prepares census and authorization tracking reports, and provides customer service in a fast-paced, on-site environment.