Teams at LGI Healthcare Solutions

Conçoit des architectures de production de bout en bout couvrant les infrastructures infonuagiques et hybrides, réseaux, systèmes, bases de données, intégrations, sécurité et observabilité. Dirige la résolution d’incidents complexes, optimise la performance et la fiabilité, automatise les déploiements et établit les pratiques SRE, CI/CD et de reprise après sinistre. Collabore avec les clients, les ventes, le DevOps, la R&D et le laboratoire d’IA afin d’intégrer des solutions fiables, sécurisées et conformes.

Provides Level 1 technical support to healthcare software clients by phone and email. Identifies issues, guides nontechnical users through solutions, documents interactions, follows up on incidents, escalates complex problems, and recommends product best practices. The role emphasizes empathy, clear communication, troubleshooting, collaboration, continuous training, and use of AI tools. Strong French communication is required, while English, Linux/Solaris, BI application support, and prior AI experience are assets.

Provide Level 1 technical support to healthcare-technology customers by phone and email. Diagnose issues, explain solutions clearly to nontechnical users, document interactions, follow up on incidents, escalate complex problems, and recommend product best practices. The role emphasizes empathetic communication, customer satisfaction, French-language support, Windows expertise, collaboration, and continuous learning, including the use of artificial intelligence in support workflows.