Teams at LG Electronics

Supports HRIS administration, user troubleshooting, data maintenance, access management, system testing, reporting, audits, compliance, process improvement, workflow automation, and end-user training. Collaborates with HR, Payroll, Benefits, Talent Acquisition, and business stakeholders to improve HR technology and employee experiences. Creates reports and dashboards, validates data integrity, documents processes, and contributes to system enhancements and implementations.

Provides accurate, professional support for customer inquiries, cases, orders, parts, warranties, returns, and related service needs. Owns cases through resolution, documents activities, researches issues, coordinates escalations, and collaborates with cross-functional teams. Develops and maintains customer-facing processes, standard work, knowledge articles, FAQs, and self-service content. Identifies recurring issues and documentation gaps while supporting service-level, quality, productivity, and customer-experience goals.

Develops digital technical training content for LG HVAC products and systems, including eLearning modules, microlearning, instructional videos, graphics, animations, and multimedia assets. Collaborates with instructional designers and technical subject matter experts to transform complex information into learner-focused experiences. Maintains content for product updates and launches, supports instructor-led training materials, and manages multiple projects while meeting deadlines and quality standards.