Teams at LG Electronics

Analyzes field service, technical support, call, and operational data to identify root causes, validate information, improve processes, reduce service issues, and enhance performance. Responsibilities include monitoring work levels, reviewing technical content, managing DIY operations, handling escalated cases, preparing reports and cost analyses, supporting pilot tests, coordinating with factories and departments, and communicating performance insights to leadership.

Leads North American data center cooling business strategy, sales execution, engineering support, aftermarket programs, customer relationships, market expansion, product roadmap input, and organizational development. The VP manages revenue, profitability, market share, strategic accounts, executive negotiations, project management, technical teams, and partnerships across hyperscale, colocation, enterprise, and AI data center markets.

Performs product and compressor testing, teardown and failure analysis, customer complaint investigations, root cause analysis, and corrective actions. Analyzes quality data, prepares reports, and serves as the technical quality contact for assigned customers. Collaborates with quality, sales engineering, manufacturing, and global teams to resolve product issues, improve testing and manufacturing processes, reduce quality costs, and drive continuous improvement.