Teams at Levelpath

The Sales Engineer leads technical discussions for enterprise SaaS deals, advising on integrations, architecture, APIs, identity systems, and proofs of value. They scope custom requirements, assess feasibility and tradeoffs, coordinate with Product, Engineering, Implementation, and Custom Development, and create reusable technical assets. The role also requires translating AI workflows and security concepts for both business and technical audiences.

Own the product lifecycle from customer discovery through execution and deployment. Gather user insights from customer meetings, implementations, support tickets, and product usage; translate them into prioritized enhancements; and collaborate with engineering to deliver features. Support product testing and prospect demos as needed. This onsite San Francisco role includes occasional travel to Europe and requires strong enterprise customer understanding, communication, relationship management, and organizational skills.

Support B2B SaaS customers by resolving issues, answering support tickets, creating documentation and playbooks, reporting product bugs, and driving adoption and satisfaction. Partner with Product, Engineering, and executives to improve customer processes, systems, and experiences while monitoring user friction and customer health.