Level Home

Level Home

Redwood City, California
235 Total Employees

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The Scaled Customer Success Manager is responsible for ensuring customers get the full value from the company's solutions, leading to high levels of customer health, adoption, and engagement. They work with customers in various engagement levels, run success programs, contribute to renewals and customer expansion, drive product awareness, and collect customer insights.
As a Senior Software Engineer on the Platform Team, you will tackle complex system design challenges to build the backbone of our platform. Responsibilities include designing APIs, building real-time notification services, crafting data pipelines, and implementing secure communication protocols for IoT devices. You will collaborate with other team members to drive the platform's future and contribute to the evolving tech stack.