Teams at LendingClub

Own product strategy, roadmaps, execution, and performance outcomes for Personal Loans. Use customer research, experimentation, analytics, and product judgment to reduce friction and improve conversion, engagement, and funnel performance. Lead cross-functional collaboration with engineering, design, analytics, risk, compliance, operations, and marketing while balancing customer, business, and regulatory considerations.

Handles escalated fraud, dispute, and balance-transfer cases through phone and email. Reviews accounts and applications across multiple systems, resolves member issues, identifies fraud indicators, documents complaints and investigations, reports emerging risks, and supports onboarding reviews. The role requires accurate multitasking with confidential data, clear communication, sound judgment, and occasional work outside normal business hours.

Leads Happen Bank’s Platform Engineering organization and owns AI infrastructure, DevOps, software delivery, enterprise testing, database administration, incident management, and observability. Sets multi-year platform strategy, builds shared services and guardrails, advances AI and testing capabilities, improves reliability and operational excellence, and develops a high-performing leadership organization. Partners with Technology and Product Engineering to align platform investments with company strategy.