LendingClub Benefits Overview

Handles escalated fraud, dispute, and balance-transfer cases through phone and email. Reviews accounts and applications across multiple systems, resolves member issues, identifies fraud indicators, documents complaints and investigations, reports emerging risks, and supports onboarding reviews. The role requires accurate multitasking with confidential data, clear communication, sound judgment, and occasional work outside normal business hours.

Leads Happen Bank’s Platform Engineering organization and owns AI infrastructure, DevOps, software delivery, enterprise testing, database administration, incident management, and observability. Sets multi-year platform strategy, builds shared services and guardrails, advances AI and testing capabilities, improves reliability and operational excellence, and develops a high-performing leadership organization. Partners with Technology and Product Engineering to align platform investments with company strategy.

Own customer acquisition strategy and execution across paid search, paid social, and display campaigns. Analyze channel performance and customer data, optimize investment, lead creative and landing-page experimentation, and provide recommendations to senior leadership. Partner with Analytics, Product, Legal, Operations, Finance, agencies, and external partners to launch initiatives. Use AI tools to accelerate campaign development and optimization while maintaining accuracy, privacy, brand, and compliance standards.