LendingClub Benefits Overview

Own contact center KPI analysis covering volume, handle time, adherence, occupancy, and service level. Build Tableau or Power BI dashboards, diagnose trends and root causes, manage analytical projects, collaborate with stakeholders, and present data-driven recommendations. The role requires prioritizing high-volume requests, using AI tools responsibly, and translating complex analysis into operational decisions that improve member experience.

Leads and expands the bank’s second-line enterprise operational risk program. Responsibilities include developing risk taxonomies, appetite statements, KRIs, process and payment risk frameworks, data risk oversight, loss and scenario analysis, thematic reviews, and Board reporting. The role independently challenges first-line controls, oversees risk across deposits and consumer lending, partners with related risk functions, and translates regulatory expectations into practical standards while applying GRC tools and responsible AI.

Lead backend software engineering for operational and underwriting systems in banking. Responsibilities include designing and delivering scalable services, making architecture decisions, protecting sensitive financial data, automating workflows with AI, partnering with Operations and Underwriting, reviewing code, troubleshooting production issues, conducting root-cause analysis, and mentoring engineers. The role requires strong Java, Spring Boot, AWS, database, security, and limited front-end capabilities.