Lemonade Benefits Overview

Lead the Dutch claims team, overseeing daily operations, coaching and developing claims advocates, ensuring efficient and high-quality customer outcomes, monitoring KPIs, and sharing industry and company insights with stakeholders. Serve as the primary contact for Dutch claims inquiries while supporting continuous improvement in a fast-paced, AI-focused startup environment.

Leads Business Applications strategy and team development while translating business challenges into AI, automation, integration, and software solutions. Owns initiatives from discovery through implementation, adoption, and measurable outcomes. Establishes a forward-deployed business applications model, guides platform and data architecture decisions, partners with senior stakeholders, and drives business process redesign using AI agents and modern software capabilities.

Manage and scale global search and YouTube acquisition campaigns, using data analysis, experimentation, AI tools, and budget optimization to drive performance. Own measurement, reporting, and channel strategy while identifying growth opportunities across emerging platforms. Partner cross-functionally with Product, Creative, and Analytics, combining strategic planning with hands-on execution in a fast-paced office environment.