Teams at Lema AI

Own the B2B SaaS customer lifecycle from onboarding through renewal and expansion. Drive platform adoption, technical enablement, integrations, workflow configuration, and value realization. Partner with Account Executives on retention and growth, conduct QBRs, translate customer feedback into product requirements, and build foundational implementation, health scoring, and support processes. The role requires strong GRC or TPRM expertise and comfort working with technical and business stakeholders in a fast-growing startup.

Own global operational functions including payroll, financial administration, AP/AR, budgets, compliance, vendors, documentation, and daily business support. Build and improve cross-functional workflows using AI, automation tools, and system integrations. Coordinate external finance partners, oversee SOC 2 readiness and audits, manage vendor agreements, and proactively resolve operational issues across the organization.

Own the enterprise customer support queue from first response through resolution. Investigate issues using logs, data, SQL, REST APIs, and integrations before escalating. Manage customer data migrations, create help-center content and workflow recordings, conduct training sessions, and proactively monitor the observability stack. The role requires strong written communication, technical troubleshooting, ownership, curiosity, AI fluency, and comfort working with US-based customers during evening hours.