Teams at Lehigh Valley Health Network

Lead government reimbursement strategy and compliance across the network. Oversee Medicare/Medicaid cost report preparation and audits, advise on DSH/IME/wage index/value-based payments, support state supplemental programs, mentor staff, and contribute to operating budget planning.

Register and schedule patients, verify insurance/referrals, collect payments, scan and secure documentation, obtain consents, resolve scheduling conflicts, and provide welcoming customer service while maintaining registration accuracy and financial clearance.

Collects patient demographic, insurance, and clinical information; verifies insurance and referrals; schedules appointments; obtains signatures and payments; resolves scheduling conflicts; maintains registration accuracy and educates patients on financial responsibilities.