Teams at Legal Monkeys

Collect medical records and bills for personal injury law firms by contacting healthcare providers through phone, email, and chat. Manage assigned requests, complete authorizations, track progress in internal systems, resolve issues, and maintain professional relationships while meeting daily goals. This full-time, on-site role follows a Monday-Friday schedule without nights or weekends.

Provides hardware and software support, employee onboarding and offboarding, helpdesk administration, application and system integration support, cybersecurity awareness training, endpoint protection, IT inventory management, vendor coordination, reporting, and HIPAA compliance. Troubleshoots technical issues, maintains reliable infrastructure, supports software implementations, and recommends technology improvements.

Provides onboarding, offboarding, hardware and software provisioning, helpdesk support, systems integration maintenance, cybersecurity awareness training, endpoint protection, asset management, vendor software support, and IT compliance. Troubleshoots technical issues, maintains reporting infrastructure and inventory records, supports HIPAA compliance, coordinates technology purchases, and recommends improvements to organizational systems.