Teams at Ledgebrook

Manage a portfolio of General Liability and Excess claims, oversee TPAs, develop defense strategies for litigated claims, analyze coverage, coach claim professionals, and collaborate with underwriting, actuarial, and technology teams to improve claims workflows and outcomes.

Lead data quality strategy and team to define KPIs, build monitoring tools, manage issue resolution, and collaborate with engineering, analytics, pricing, and finance to ensure data integrity, regulatory adherence, and trustworthy reporting.

Lead and scale day-to-day IT support for a fully remote workforce. Supervise helpdesk staff, manage ticket queues and SLAs, act as Tier 2/3 escalation, administer Google Workspace and endpoints (Windows/macOS), support SaaS apps and MDM, improve workflows and documentation, and onboard/offboard employees.