Teams at LearnUpon

Lead and coach a team of Customer Success Managers serving mid-market SaaS customers. Own gross and net revenue retention, renewals, expansion, forecasting, value realization, churn prevention, and commercial outcomes. Partner with Sales and cross-functional teams on account strategies, customer adoption, and product feedback. Maintain accurate customer success data across Salesforce, Gong, and Planhat while coaching team members through customer calls, escalations, renewals, and complex commercial conversations.

Supports enterprise sales by discovering customer needs, designing technical solutions, and leading product demonstrations, proof of concepts, presentations, and technical consultations. The role requires expertise in SaaS platforms, APIs, webhooks, integrations, workflow tools, and enterprise sales technology. It collaborates with sales, product, marketing, and engineering teams while communicating business value and resolving complex technical questions for technical and executive audiences.

Manage a portfolio of high-value SaaS customers, helping them achieve measurable outcomes, retain and expand their accounts, and realize long-term value. Responsibilities include success planning, business reviews, renewal readiness, identifying expansion opportunities, consultative stakeholder engagement, and cross-functional collaboration with Implementation, Support, Solutions, Product, and Sales teams. The role is hybrid in Dublin and includes periodic customer travel.