Teams at LearnUpon

Design end-to-end UX/UI solutions for a B2B SaaS product, collaborating with product managers, engineers, researchers, and stakeholders. Conduct user research, usability testing, competitive analysis, and research synthesis. Create prototypes, maintain design system components, advocate for WCAG accessibility, prioritize features using research and data, and lead design projects that improve product quality and scalability.

Lead and coach a team of Customer Success Managers serving mid-market SaaS customers. Own gross and net revenue retention, renewals, expansion, forecasting, value realization, churn prevention, and commercial outcomes. Partner with Sales and cross-functional teams on account strategies, customer adoption, and product feedback. Maintain accurate customer success data across Salesforce, Gong, and Planhat while coaching team members through customer calls, escalations, renewals, and complex commercial conversations.

Supports enterprise sales by discovering customer needs, designing technical solutions, and leading product demonstrations, proof of concepts, presentations, and technical consultations. The role requires expertise in SaaS platforms, APIs, webhooks, integrations, workflow tools, and enterprise sales technology. It collaborates with sales, product, marketing, and engineering teams while communicating business value and resolving complex technical questions for technical and executive audiences.