Jobs at LearnUpon

Design end-to-end UX/UI solutions for a B2B SaaS product, collaborating with product managers, engineers, researchers, and stakeholders. Conduct user research, usability testing, competitive analysis, and research synthesis. Create prototypes, maintain design system components, advocate for WCAG accessibility, prioritize features using research and data, and lead design projects that improve product quality and scalability.

Lead and coach a team of Customer Success Managers serving mid-market SaaS customers. Own gross and net revenue retention, renewals, expansion, forecasting, value realization, churn prevention, and commercial outcomes. Partner with Sales and cross-functional teams on account strategies, customer adoption, and product feedback. Maintain accurate customer success data across Salesforce, Gong, and Planhat while coaching team members through customer calls, escalations, renewals, and complex commercial conversations.

Supports enterprise sales by discovering customer needs, designing technical solutions, and leading product demonstrations, proof of concepts, presentations, and technical consultations. The role requires expertise in SaaS platforms, APIs, webhooks, integrations, workflow tools, and enterprise sales technology. It collaborates with sales, product, marketing, and engineering teams while communicating business value and resolving complex technical questions for technical and executive audiences.

The Director of Partnerships will manage and grow the partner funnel, ensuring pipeline generation and revenue targets are met, while leading a partner management team and fostering collaboration across various departments.

Administer and optimize LearnUpon’s Salesforce CRM and Revenue Cloud environment. Responsibilities include supporting users, evaluating and resolving business requests, building declarative configurations and workflows, maintaining data quality and integrations, managing pricing and quoting processes, documenting systems, training users, and coordinating with vendors and engineering teams.

Manage end-to-end commercial contracting for SaaS customer and vendor agreements. Draft, review, and negotiate enterprise SaaS agreements, MSAs, DPAs, NDAs, order forms, and vendor contracts. Partner with Sales, Finance, Security, and Privacy teams, provide practical legal guidance, manage contractual risk, maintain playbooks and contract records, improve CLM workflows, and train business teams on contracting processes.

Manage a portfolio of mid-market, high-value SaaS customers to ensure measurable outcomes, drive retention and expansion, lead success planning and business reviews, act as a trusted advisor, identify upsell opportunities, and collaborate cross-functionally to deliver a seamless customer experience and support renewal readiness.

The Staff Site Reliability Engineer will enhance infrastructure performance and reliability, implement observability measures, collaborate with teams, mentor junior staff, and manage scaling of cloud services.

Outbound-focused Business Development Representative who targets strategic accounts, qualifies leads, builds a high-value pipeline for Account Executives, uses sales engagement tools, improves outbound processes, and meets monthly and quarterly revenue targets through persuasive communication and product knowledge.

Manage full-cycle B2B SaaS sales for corporate accounts (0-250 employees) across West and Central US. Drive inbound and outbound prospecting, run discovery, demos, value mapping, negotiation, and close deals. Use AI tools and sales tech to streamline account planning, maintain Salesforce pipeline hygiene and forecasting, and collaborate with Pre-Sales, Customer Success, and Implementation to secure long-term partnerships.