Jobs at LearnUpon

Lead and coach a team of Customer Success Managers serving mid-market SaaS customers. Own gross and net revenue retention, renewals, expansion, forecasting, value realization, churn prevention, and commercial outcomes. Partner with Sales and cross-functional teams on account strategies, customer adoption, and product feedback. Maintain accurate customer success data across Salesforce, Gong, and Planhat while coaching team members through customer calls, escalations, renewals, and complex commercial conversations.

Supports enterprise sales by discovering customer needs, designing technical solutions, and leading product demonstrations, proof of concepts, presentations, and technical consultations. The role requires expertise in SaaS platforms, APIs, webhooks, integrations, workflow tools, and enterprise sales technology. It collaborates with sales, product, marketing, and engineering teams while communicating business value and resolving complex technical questions for technical and executive audiences.

Manage a portfolio of high-value SaaS customers, helping them achieve measurable outcomes, retain and expand their accounts, and realize long-term value. Responsibilities include success planning, business reviews, renewal readiness, identifying expansion opportunities, consultative stakeholder engagement, and cross-functional collaboration with Implementation, Support, Solutions, Product, and Sales teams. The role is hybrid in Dublin and includes periodic customer travel.

The Director of Partnerships will manage and grow the partner funnel, ensuring pipeline generation and revenue targets are met, while leading a partner management team and fostering collaboration across various departments.

Manage a portfolio of complex enterprise SaaS customers, driving adoption, measurable outcomes, retention, renewals, and expansion. Build executive relationships, lead success planning and business reviews, identify risks and growth opportunities, and act as a strategic advisor. Partner with Sales and cross-functional teams to deliver customer value, maintain account plans, and forecast customer health. The role requires hybrid work in Salt Lake City and travel to customer sites and industry events up to 10 times annually.

Administer and optimize LearnUpon’s Salesforce CRM and Revenue Cloud environment. Responsibilities include supporting users, evaluating and resolving business requests, building declarative configurations and workflows, maintaining data quality and integrations, managing pricing and quoting processes, documenting systems, training users, and coordinating with vendors and engineering teams.

Manage end-to-end commercial contracting for SaaS customer and vendor agreements. Draft, review, and negotiate enterprise SaaS agreements, MSAs, DPAs, NDAs, order forms, and vendor contracts. Partner with Sales, Finance, Security, and Privacy teams, provide practical legal guidance, manage contractual risk, maintain playbooks and contract records, improve CLM workflows, and train business teams on contracting processes.

Owns core financial accounting operations, including month-end close, reconciliations, management accounts, general ledger analysis, tax and revenue filings, statutory audits, financial statement preparation, and internal controls. The role also manages procurement and expense processes, supports multi-entity consolidation and reporting, partners with FP&A and external advisors, and improves finance systems and processes through automation.

Qualify inbound inquiries and perform outbound prospecting to generate pipeline. Conduct initial qualification calls, schedule discovery/demo meetings for Account Executives, maintain CRM records, convey LMS value, improve processes, and use AI tools to increase efficiency.

Manage a portfolio of mid-market, high-value SaaS customers to ensure measurable outcomes, drive retention and expansion, lead success planning and business reviews, act as a trusted advisor, identify upsell opportunities, and collaborate cross-functionally to deliver a seamless customer experience and support renewal readiness.

Manage a portfolio of complex enterprise customers to drive adoption, demonstrate value, ensure renewal readiness, and identify expansion opportunities. Lead executive engagement, success planning, cross-functional coordination, and operational account discipline while acting as a strategic advisor.

Lead high-impact cross-functional initiatives, translate executive vision into executable project frameworks, track milestones and KPIs, drive stakeholder alignment, remove roadblocks, analyze outcomes, and improve operational workflows and efficiencies.

Drive revenue growth for mid-market accounts (251-1,000 employees) by managing complex, multi-threaded SaaS sales cycles. Prospect and close net-new logos, expand accounts, execute value-based selling, leverage AI tools and sales tech, maintain pipeline hygiene in Salesforce, and collaborate with BDRs, Pre-Sales, Customer Success, and Implementation teams.

As a Staff Engineer, DevOps, you'll lead DevOps initiatives, mentor engineers, and shape technical strategies to enhance infrastructure and practices at LearnUpon.

The Staff Site Reliability Engineer will enhance infrastructure performance and reliability, implement observability measures, collaborate with teams, mentor junior staff, and manage scaling of cloud services.

Outbound-focused Business Development Representative who targets strategic accounts, qualifies leads, builds a high-value pipeline for Account Executives, uses sales engagement tools, improves outbound processes, and meets monthly and quarterly revenue targets through persuasive communication and product knowledge.

Manage full-cycle B2B SaaS sales for corporate accounts (0-250 employees) across West and Central US. Drive inbound and outbound prospecting, run discovery, demos, value mapping, negotiation, and close deals. Use AI tools and sales tech to streamline account planning, maintain Salesforce pipeline hygiene and forecasting, and collaborate with Pre-Sales, Customer Success, and Implementation to secure long-term partnerships.