Teams at Learnlight

Provide empathetic, timely support to learners through email, calls, and Dynamics CRM. Guide learners through platforms, tools, resources, and program requirements; document interactions; resolve or escalate issues; coordinate with Client Success and Trainer Management teams; and meet service-level, productivity, and quality standards.

Own the revenue systems and CRM environment, including business logic, configuration, data governance, process design, and technology roadmap optimization. Translate commercial needs into system requirements, manage revenue data quality, and partner with Growth, Sales, Customer Success, Finance, and technical teams to improve adoption, efficiency, and consistency across the revenue lifecycle.