Teams at Learning Network

Evaluate customer interactions and work products, identify quality and performance gaps, design and deliver onboarding and ongoing training, provide coaching, and develop learning resources. Track quality trends and training completion, facilitate calibration sessions, maintain records, resolve evaluation disputes, and recommend process improvements. The role requires real-time availability during a fixed remote schedule and collaboration with leaders and cross-functional teams to improve service standards.

Lead, coach, and develop a remote team of Special Education teachers and paraprofessionals to ensure compliant, high-quality instruction. Monitor student engagement, IEP development and implementation, teacher performance, and intervention data. Conduct observations, 1:1 coaching, professional development, hiring support, and escalate/resolution work with families. Build systems, playbooks, and accountability structures while maintaining high responsiveness during fixed Mountain Time hours.

Serve as a family-facing enrollment advisor guiding prospective students through outreach, education, and application completion. Build rapport, manage communications across channels, track enrollment progress, meet conversion and quality metrics, and collaborate with teams to deliver exceptional, timely service.