Leap Tools Benefits Overview

Lead and coach a team of Customer Success Managers for mid-market accounts to drive retention, revenue growth, and high customer satisfaction. Serve as customer advocate across Product, Sales, and Leadership, document technical solutions, support escalations, and implement process improvements.

Own specific product segments and features, gather customer and stakeholder requirements, write product specifications, coordinate development lifecycle with engineering, use data and A/B tests to inform decisions, and champion user experience while building technical understanding to drive product growth.

Lead a suite of products for independent retailers: research user needs, define strategy and product specs, coordinate development with engineering, drive adoption, use data and A/B testing, and maintain high quality and customer-facing relationships.