Leap Tools Benefits Overview

Lead a mid-market account management team and grow a customer portfolio by improving retention, revenue expansion, and customer satisfaction. Coach Customer Success Managers, support escalations, develop customer strategies, document technical solutions, analyze performance data, and represent customer needs internally. The role partners with Product, Sales, and Leadership to improve customer experiences and drive growth.

Leads a team of Customer Success Managers serving mid-market customers. Responsibilities include customer retention, revenue growth, account strategy, escalations, technical support, customer advocacy, process improvement, coaching, and performance management. The role partners with Product, Sales, and Leadership to improve customer experiences and documents technical solutions. Candidates need 5+ years of customer success or account management experience, preferably in SaaS, along with leadership, analytical, communication, and Salesforce skills.

Build and qualify sales pipelines by prospecting through email, LinkedIn, and phone. Identify target accounts, create targeted campaigns with marketing and revenue operations, maintain detailed CRM records, and deliver qualified opportunities to Account Executives. The role requires strong communication, organization, curiosity, analytical ability, and confidence with cold calling in a remote-first B2B SaaS environment.