Teams at LeadingIT

Design, build, and maintain automations to eliminate repetitive MSP tasks. Integrate platforms (PSA, RMM, documentation, cloud) via APIs, webhooks, and scripting (PowerShell, Python). Monitor automation stability, document workflows, partner with operations to prioritize high-impact improvements, and reduce staffing costs through scalable automation.

Provide escalated remote network and server troubleshooting, implement projects, integrate security technologies, document and follow up with customers, and participate in weekend on-call rotation. Support Office 365/Azure/cloud environments and use Automate for managed services tasks.

Design, build, and maintain automations across MSP tools (Power Automate, Zapier, ConnectWise) using PowerShell/Python and APIs. Identify inefficiencies, integrate platforms, monitor stability, document workflows, and partner with teams to prioritize high-impact automation to reduce repetitive work and staffing costs.