Teams at Layer (layerfi.com)

Manage and scale Layer’s bookkeeping operations serving SMB customers. Responsibilities include investigating customer issues, improving standard operating procedures, streamlining workflows, reducing manual work, tracking performance and SLAs, and managing a Philippines-based bookkeeping team. The role partners with operations, bookkeeping, partnerships, and engineering teams to improve execution and build scalable systems.

Conduct live video onboarding and ongoing chat/email support for small-business bookkeeping customers. Set up bank/credit card connections, troubleshoot issues, maintain accurate notes, collaborate across teams, and provide proactive, detail-oriented service.

The Fullstack Engineer will lead product development, contribute to team dynamics, and utilize a diverse tech stack, prioritizing curiosity and ownership.