Teams at Laurel

Responsible for the post-sales relationship with strategic customers, focusing on adoption, renewals, expansion, and product expertise. Establish Customer Success processes in a new region and drive value realization for clients.

Manage post-sales relationships for a portfolio of enterprise customers to drive adoption, value realization, renewals, and expansion. Lead onboarding, design tailored success plans, mitigate risk, partner cross-functionally, and translate customer insights into product feedback.

The Enterprise Customer Success Manager will guide large customers in product adoption, drive renewals and expansion opportunities, and ensure satisfaction and value realization.