Teams at Latitude Financial Services

Manage end-to-end resolution of complex customer complaints referred to AFCA, ensuring regulatory compliance and timely outcomes. Investigate issues, identify root causes, prepare submissions and settlement agreements, escalate systemic risks, maintain accurate records, and collaborate with stakeholders to recommend process and product improvements. Balance customer advocacy, commercial judgement and regulatory obligations while contributing complaint insights for continuous improvement.

Lead process improvement and operational excellence within Originations for AU and NZ, focusing on efficiency and automation. Collaborate with internal teams to drive enhancements and manage projects.

Manage a portfolio of Health & Wellness and Home Services partners in New Zealand, deepen stakeholder relationships, drive revenue growth through cross-sell/upsell, deliver performance reporting and training, build scalable account management processes, collaborate with product/risk/compliance teams, and travel regularly to partner sites to support onboarding and expansion.