Teams at Lane & Associates Family Dentistry

Verify patient insurance eligibility, create and maintain insurance plans in Denticon, enter benefits and policy details, attach fee schedules, prevent duplicate plans, update patient profiles, and support accurate treatment planning. The role also helps reduce outstanding accounts receivable, resolve insurance-related issues and denied claims, and performs administrative duties. Initial training requires travel to the Durham office.

Supports dental hygienists through patient clerical and clinical duties. Responsibilities include preparing and disinfecting treatment rooms, greeting patients, updating medical histories, obtaining blood pressure, documenting procedures, exposing digital radiographs, reinforcing care instructions, managing recall and appointment confirmations, controlling inventory, and sterilizing instruments. Requires a high school diploma or GED, valid North Carolina X-ray Certification, DAI Certification, computer proficiency, communication skills, and ability to lift 15–20 pounds.

Leads daily dental office operations, including scheduling, collections, receivables, expenses, deposits, reporting, inventory, and supply management. Drives patient growth and online reputation, maintains provider schedules, and ensures excellent patient experiences. Coaches and develops staff, facilitates training and meetings, addresses concerns, and ensures compliance with company policies. Requires at least two years of dental management experience, strong leadership and communication skills, and familiarity with dental software, preferably Denticon.