Teams at Landing

Provide guest support by phone, chat, and email throughout their stay. Coordinate move-ins and move-outs, create and assign issue tickets, document conversations, escalate home problems to Field Operations, and follow up until resolution. The role is full-time and on-site in Mexico City, requires weekend availability, rotating shifts, fluent English, and strong organization across multiple tools.

Reconcile guest accounts, process refunds and credits, support billing audits, investigate discrepancies and variances, and resolve complex billing issues. The role also answers guest billing questions and explains statements clearly. Candidates need billing experience or related experience, strong numerical and organizational skills, attention to detail, English fluency, and working knowledge of Excel or Google Sheets. This is a full-time, on-site position in Mexico City.

Own regional pricing and revenue performance for furnished apartments. Set rates, minimum stays, monthly pricing, booking-channel strategy, and promotions based on competition, seasonality, and local events. Forecast market pace, improve underperforming units, and explain pricing decisions to general managers and property partners. The role requires strong quantitative judgment, spreadsheet modeling, agency, and comfort making decisions with incomplete data. It is based daily at Landing’s Birmingham headquarters and includes relocation support.