Teams at Lakeshore Recycling Systems

Supports customers and prospective customers through inbound and outbound phone, email, and chat interactions. Resolves inquiries, complaints, orders, and complex concerns while pursuing first-contact resolution. Updates customer records, explains products and services, identifies additional offerings, and escalates issues when needed. Collaborates on process improvements, develops product knowledge, and maintains accurate, professional service in a fast-paced call center environment.

Manages and retains small to medium-sized commercial accounts within an assigned territory. Responsibilities include conducting business reviews, renewing and negotiating contracts, identifying upsell opportunities, achieving retention and revenue goals, tracking activities in Salesforce, addressing customer issues with Operations, generating leads, and maintaining accurate account information.

Generates new business within an assigned territory by prospecting, cold calling, networking, managing sales cycles, closing deals, and meeting revenue targets. The role develops customer relationships, presents proposals, upsells waste-management services, monitors market trends, maintains Salesforce records, and participates in trade shows and business events.