Teams at KSI Auto Parts

Handles inbound and outbound customer communications, processes and tracks orders, updates customer records, researches product and pricing information, troubleshoots inquiries, and escalates issues when needed. The role supports customer satisfaction, follows up on open needs, collaborates with sales on upselling opportunities, and develops proficiency with Salesforce and the company e-commerce platform.

Handles inbound and outbound customer communications, provides product, pricing, and availability information, processes orders, maintains customer records, resolves or escalates issues, and follows up to ensure satisfaction. The role supports the sales team by identifying upselling opportunities and requires strong computer, communication, multitasking, and customer service skills in a high-volume environment.

Handles inbound and outbound customer communications, provides product and pricing information, processes orders, updates customer records, resolves or escalates issues, and follows up to ensure satisfaction. The role requires Salesforce and e-commerce platform knowledge, supports sales activities through upselling opportunities, and operates in a fast-paced environment with flexible scheduling, including occasional weekends and holidays.