Kroo Bank Benefits Overview

The Compliance Manager supports regulatory analysis, implementation, and policy development within a regulated banking organisation. Responsibilities include maintaining compliance frameworks, advising on complaints, Treating Customers Fairly, vulnerable customers, consumer credit, and financial promotions, partnering with product teams, promoting customer-centric compliance, and supporting training and regulatory meetings.

Handles customer complaints in a financial services environment by investigating, resolving, and escalating cases. Supports vulnerable customers, maintains accurate management information, conducts root cause analysis, identifies complaint trends, and recommends process improvements. The role also provides guidance to internal teams and requires knowledge of complaint-handling regulations, strong communication, attention to detail, independent working, and the ability to meet deadlines in a fast-paced, shift-based hybrid environment.

Support Kroo Bank’s operational risk framework through risk assessments, control reviews, RCSA oversight, issue and event management, control testing, KRI monitoring, and reporting. The role provides second-line advice and constructive challenge to business teams, analyzes operational risk trends, recommends control improvements, and prepares management information for senior management and the Board. It is a hybrid position based in London with weekly office attendance.