Teams at The Kraft Group

Screens and evaluates candidates, coordinates interviews, extends offers, maintains recruiting records and HRIS documentation, initiates background checks, and supports compliant employment practices. The role monitors recruiting metrics including time to fill, vacancy rates, turnover, candidate quality, and diversity objectives while providing a strong experience for candidates and hiring managers.

Lead and evolve enterprise end-user support and endpoint lifecycle governance for Windows and Mac. Own ITSM-driven service delivery, KPIs, SLAs, and user-experience measurement. Drive self-service, automation, vendor/device strategy, shift-left support, and event/on-call coverage. Partner with IT, cybersecurity, and business leaders to prioritize improvements, enforce standards/policies, and lead service transformation initiatives.

Lead marketing measurement, reporting, and insights across paid media, social, web, and partner programs. Design measurement plans and market research, analyze performance, ensure data quality, produce executive dashboards and presentations, recommend optimizations, vet methodologies with vendors, and advise teams while mentoring junior analysts.