Teams at Kpler

Supports customers through inquiries, issue investigation, troubleshooting, escalation, and follow-up in a SaaS environment. Maintains interaction records, identifies recurring issues, collaborates with Product, Engineering, Sales, and Customer Success, and contributes to FAQs and knowledge-base documentation. The role also involves learning Kpler’s products, following support processes, and assisting with customer support administration.

Support global adoption and growth of Kpler’s AI products through technical sales activities. Deliver tailored demonstrations, workshops, integrations, proof-of-concept support, and customer enablement. Explain MCP architecture, authentication, permissions, and data security while helping prospects build ROI cases. Collaborate with Sales, Customer Success, Product, Engineering, and Marketing teams, gather customer feedback, resolve technical challenges, and contribute to pipeline development and product roadmap improvements.

Support the Digital Customer Success team with onboarding, customer inquiries, usage monitoring, health reviews, CRM documentation, engagement campaigns, educational resources, and feedback analysis for Tier 3 SaaS customers. Collaborate with Customer Success, Support, Sales, Product, and Marketing teams to improve adoption, product knowledge, and the overall customer journey.