Kore.ai Benefits Overview

Leads and scales the global Deal Desk function for a SaaS company. Owns commercial strategy, pricing governance, approvals, order forms, complex enterprise transactions, marketplace private offers, and quote-to-cash process improvements. Manages and mentors a team while partnering with Sales, Legal, Finance, Revenue Operations, Product, and executive stakeholders. Oversees CRM and CPQ workflow optimization, reporting, KPI monitoring, and enablement to improve deal execution and commercial governance.

Provides 24×7 operational support for voice gateways, telephony, SIP, RTP, SBC, and contact-center environments. Monitors production systems, investigates call failures and media issues, analyzes signaling and packet flows, and resolves network and connectivity problems. The role manages incident triage, customer communications, escalations, deployments, configuration changes, root-cause analysis, and reliability improvements while collaborating with engineering, DevOps, carriers, and vendors during rotational shifts.

Build and maintain CI/CD pipelines, Linux packages, source-code repositories, deployment automation, and cloud infrastructure for a Voice Gateway platform. Support multi-region deployments, production incidents, disaster recovery, and business continuity across development, staging, and production environments. Improve reliability and operational efficiency using tools such as Ansible, Packer, Argo CD, Flux, and Vault while collaborating across engineering and customer-facing teams.