Kore.ai Benefits Overview

Owns post-sale success for enterprise customers across Latin America, including onboarding, adoption, value realization, renewals, risk recovery, and expansion. Builds executive relationships, leads success planning and business reviews, coordinates cross-functional and partner teams, manages customer health and escalations, and supports commercial growth. Requires Spanish and English fluency, enterprise SaaS or AI experience, LATAM market knowledge, and residence in Mexico.

Lead and scale the global Deal Desk function: own deal strategy, pricing governance, commercial approvals, contracting, and marketplace private offers. Mentor a small team, negotiate complex enterprise SaaS transactions, optimize quote-to-cash processes and CRM/CPQ workflows, and deliver reporting and KPIs to improve commercial performance.

Leads Kore.ai’s global AWS partner marketing strategy and execution, including joint go-to-market planning, integrated campaigns, content, digital demand generation, events, executive engagement, budgets, agencies, and vendor management. Partners with AWS, sales, alliances, product, field marketing, and revenue teams to generate awareness, pipeline, and revenue. Defines performance metrics, reports outcomes to executives, and optimizes programs across global markets.