Konecranes Benefits Overview

Leads application engineering for light lifting equipment solutions across the Americas. Translates customer and sales requirements into safe, compliant material handling systems, including cranes, hoists, below-the-hook devices, structural supports, and third-party equipment. Develops layouts, calculations, technical proposals, estimates, and supplier scopes; provides second-level and field support; coordinates manufacturing, engineering, sales, and execution teams; and supports site surveys, commissioning, troubleshooting, training, and continuous improvement.

Owns system-level architecture for machine control and connected material-handling solutions. Responsibilities include defining architectures, interfaces, data models, specifications, cybersecurity and compliance requirements, quality assurance guidance, and technology roadmaps. The role coordinates cross-functional engineering efforts, mentors teams, supports advanced troubleshooting, and drives adoption of Industry 4.0, M2M, and connected-service technologies. Occasional travel supports cross-site collaboration and customer engagements.

Supports local service branches by renewing customer service agreements, conducting online business reviews, recommending suitable service plans, and retaining customers. Collaborates with branches to ensure successful agreement delivery and customer experiences. Records calls, emails, and customer interactions in CRM tools while sharing customer intelligence and improving retention, relationships, service scope, profitability, and efficiency.