Jobs at Koin Limited

The Customer Experience Executive is responsible for providing high-quality customer support via phone and email, resolving customer issues related to orders and precious metals, and maintaining clear communication with clients. The role requires excellent spoken English and organizational skills.

The Customer Experience Administrator processes returns, refunds, monitors customer reviews, manages disputes, and supports customer inquiries within a remote team.

The Customer Experience Executive VOICE handles phone-based customer support, resolving inquiries about orders, accounts, and precious metals, ensuring a professional experience through clear communication.

The Customer Experience Administrator manages returns, refunds, and customer disputes while supporting the customer experience team. This role requires attention to detail, strong communication, and organized record-keeping, working primarily in a remote environment aligned with UK hours.

The Customer Experience Executive will handle customer inquiries through various channels, process refunds, resolve order issues, and assist with account queries while maintaining brand communication standards.

The Live Commerce Administrator supports the setup and management of live selling sessions, coordinating products and inventory while assisting the Live Commerce Team during broadcasts and in reporting.

The Live Commerce Administrator supports live selling operations, ensuring product availability, managing logistics, and compiling performance data post-broadcast. This role involves strong organization, attention to detail, and proficiency with digital platforms.

As a Customer Experience Executive, handle enquiries via email, live chat, and social media. Process refunds, resolve order issues, provide product information, improve process efficiency, and maintain brand tone.