Teams at Kognity

The Head of Engineering Operations at Kognity will oversee engineering processes, hiring, and performance visibility, driving cultural change and operational consistency.

Owns global Customer Success strategy and net revenue retention across renewals, churn reduction, expansion, training, professional development, and customer marketing. Builds and leads the CS organization, establishes post-sales processes, drives adoption, advises executive leadership on forecasts and strategy, and collaborates cross-functionally with Sales, Marketing, Product, Content, and Enablement.

Create and adapt blogs, social posts, educator articles, testimonials, email copy, and thought-leadership content. Support podcast production, social media scheduling and engagement, performance tracking, and market and competitor research across the IB and EdTech sectors. Use AI tools responsibly to improve content workflows and research while collaborating with the Content Marketing Manager and broader Marketing team.