Teams at Knowledge Services

Processes applications and ongoing documentation for Indiana public assistance programs, including TANF, SNAP, and Medicaid. Gathers and verifies client information, income, assets, medical records, and legal documents; explains program requirements; uses state databases to determine eligibility; enters data; and responds to client inquiries by phone or email.

Provides front-desk and administrative support for public assistance applicants and case workers. Welcomes visitors, reviews client information, assists with applications, schedules appointments, scans case documents, manages office equipment, answers calls, maintains activity reports, and delivers customer service. Requires confidentiality, conflict-management, multitasking, dependability, a high school diploma or equivalent, a clean criminal background, and customer service or administrative experience preferred.

Processes applications for Indiana public assistance programs including TANF, SNAP, and Medicaid. Gathers and verifies client information, income, assets, medical records, and legal documents; explains program requirements; determines eligibility using automated systems; enters data into state databases; and responds to client inquiries by phone or email.