Teams at KNOWiNK

Provides first-tier client and technical support through phone, email, and Zendesk. Responsibilities include routing inquiries, managing and documenting tickets, troubleshooting iOS and application updates, following up on resolutions, conducting outreach calls, maintaining spreadsheets, and escalating issues during evening, overnight, and weekend shifts.

Designs, maintains, and expands automated test suites across web, mobile, and API platforms. Owns regression, integration, smoke, performance, exploratory, and manual testing; integrates tests into CI/CD pipelines; identifies and tracks defects; partners with developers and product managers on requirements and testability; documents QA processes, contributes to testing standards, and reports quality metrics.

Build and maintain automated test frameworks and suites across web, mobile, and API layers. Write reusable test code, integrate tests into CI/CD pipelines, perform manual and exploratory testing, manage defects, support performance and regression testing, and improve QA standards. Collaborate with engineering and product teams to identify testability gaps and deliver reliable, high-quality election technology.