Teams at The Knot Worldwide

Provides high-touch phone, email, chat, and social support to US-based couples using registry, stationery, and wedding-planning tools. Resolves complex and emotional issues, maintains accurate Zendesk and CRM records, meets customer service metrics, and shares product feedback with global teams. The role requires strong communication, analytical problem-solving, rapid software learning, and independent productivity while working hybrid in Gurugram on US Eastern Time shifts.

Acquire and expand B2B vendor accounts in the French market through outbound prospecting, cold calling, inbound lead management, upselling, and consultative sales. Manage a client portfolio, provide product and marketing guidance, negotiate premium service agreements, and support client retention and growth. The role requires on-site work in Barcelona two days per week and native-level French with fluent English.

Acquire and expand B2B vendor accounts in the French market through outbound prospecting, cold calling, inbound lead management, and upselling premium services. Advise clients on personalized campaigns, provide training and consultation, manage the assigned portfolio, negotiate contracts, and support client retention. The role requires native-level French, fluent English, strong communication, commercial judgment, and a results-oriented approach in a hybrid office environment.