Teams at Knit

Own the end-to-end product design function as Knit’s first designer, leading projects from discovery through launch. Build and maintain the company’s design system, improve complex workflows, establish visual and interaction standards, and create intuitive experiences for human researchers and AI agents. Conduct user research, collaborate closely with product and engineering teams, work directly with enterprise customers, and ensure high-quality implementation. The role offers significant autonomy and potential to build a future design team.

Owns a portfolio of enterprise and mid-market clients, driving retention, renewals, expansion, product adoption, enablement, and account health. Leads commercial negotiations, training, strategic reviews, and relationships with economic buyers. Partners with Support, Sales, Research, and Product to resolve issues, advocate for client needs, and influence the product roadmap. Requires substantial market research and commercially accountable client relationship experience.

Supports the CEO by proactively managing their calendar, priorities, preparation, logistics, travel, expenses, stakeholder coordination, deadlines, and follow-ups. The role partners with the Chief of Staff and leadership on high-priority projects and events, ensuring the CEO remains focused on strategic, high-leverage responsibilities. Success requires exceptional organization, judgment, discretion, communication, responsiveness, and the ability to operate effectively in a fast-paced startup environment.