Teams at Kivo

Lead regulated life-sciences SaaS implementations and manage post-implementation customer success for a portfolio of North American accounts. Design and configure solutions, support validation and data migration, enable go-live, drive adoption, manage account health, and identify renewal and expansion opportunities. Build executive relationships, deliver business reviews, represent customer needs internally, and guide customers in applying AI workflows and automations.

Own the technical delivery of customer implementations, including environment provisioning, configuration, troubleshooting, data migrations, and technical support. Translate customer requirements into system configurations, resolve issues, and coordinate escalations with Engineering and Product. Build AI-powered tools, scripts, and skills to improve implementation efficiency, while documenting solutions and best practices. The role is hybrid in Portland and requires strong customer communication, technical fluency, and three or more years of implementation or solutions engineering experience.