Teams at Kinly

Owns the technical relationship for assigned enterprise accounts across pre-sales, deployment, service delivery, and ongoing support. Provides engineering leadership for AV, unified communications, video conferencing, cloud collaboration, and managed services. Leads technical reviews, complex troubleshooting, escalations, root-cause analysis, platform administration, documentation, customer governance, and cross-functional coordination. Supports Microsoft Teams Rooms, Cisco collaboration, Webex, networking, cloud services, and enterprise infrastructure while driving service improvements and customer technology roadmaps.

Conducts research, analyzes complex data, develops reports and business process documentation, evaluates project processes, recommends solutions, and presents findings to stakeholders and executives. The role may include systems, requirements, research, or general data analysis. It requires strong communication, documentation, troubleshooting, analytical, organizational, and presentation skills, along with Microsoft Office and SharePoint proficiency.