Teams at Killington/Pico Ski Resort Partners, LLC

Provides technical support across ski resort technology systems, including POS, RFID, surveillance, digital signage, IP TV, music infrastructure, computers, and networking. Installs, configures, maintains, troubleshoots, and documents hardware and software; manages support tickets through Freshservice; supports Microsoft endpoint and collaboration platforms; and assists users, vendors, and internal teams. The role includes on-call coverage, training, outdoor work, ladder climbing, lifting, and intra-resort travel.

Serves as the liaison among resort owners, HOA boards, management, and exchange programs. Handles owner reservations, cancellations, account inquiries, owner cards, communications, portal support, newsletters, meeting materials, proxies, minutes, calendars, confirmations, and reminders. Provides in-person owner assistance and training, updates online resources, and supports resort operations across front desk, spa, and housekeeping as needed.

Supervises Mountain Operations administrative and Dispatch functions, coordinating staffing, workflows, communications systems, financial tracking, safety documentation, compliance records, projects, and GIS or mapping information. The role leads Dispatch staff, maintains operational records and equipment inventories, tracks budgets and action items, supports capital initiatives, and coordinates information across departments. It also provides coaching, reporting, troubleshooting, documentation, and process improvement in a fast-paced ski resort environment.