Kikoff Benefits Overview

Owns customer experience scaling across AI automation, tooling, systems, and measurement. The role defines CX metrics, builds dashboards, manages Zendesk and related infrastructure, evaluates customer journeys, and drives ROI-based improvements. It leads cross-functional initiatives addressing onboarding, payments, complaints, regulatory risk, and inefficient support experiences. Responsibilities also include hiring and developing CX Strategy Associates and influencing company-level roadmap and investment decisions.

Lead the technical strategy, architecture, performance, and infrastructure for company-wide web frontend systems. Build shared UI components and libraries, improve Core Web Vitals and reliability, establish frontend standards, lead cross-team initiatives, and mentor engineers. The role requires operating high-traffic consumer websites, owning tooling and observability, and driving measurable improvements in performance and quality.

The Director of Revenue Accounting will manage revenue recognition, oversee finance close activities, develop revenue policies, and ensure compliance with ASC standards while leading a growing team.