Kikoff
Benefits at Kikoff
Financial + Retirement
401(K)
401(K) matching
Company equity
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Company-sponsored happy hours
Onsite office parking
$400 Commuter Reimbursement each month for parking passes, gas, uber/lyfts or to cover public transportation costs
Pet friendly
Free snacks and drinks
Health Insurance + Wellness
Dental insurance
Flexible Spending Account (FSA)
Health insurance
Team workouts
Vision insurance
Mental health benefits
Diversity
Diversity manifesto
Culture
Flexible work schedule
Open office floor plan
Remote work program
Quarterly engagement surveys
Hybrid work model
Child Care + Parental Leave
Generous parental leave
Fertility benefits
Vacation + Time Off
Paid holidays
Paid sick days
Flexible time off
Professional Development
Promote from within
Recently posted jobs
The Mail Processing Associate manages all aspects of incoming and outgoing mail, including sorting, scanning, and distributing. Responsibilities also include maintaining records, ensuring compliance with mail retention procedures, and providing customer service regarding mail issues.
As a Senior Complaints Specialist at Kikoff, you'll research and resolve consumer complaints by identifying issues and collaborating with various teams. You'll create summaries and documentation, explain complaint resolutions to consumers and regulators, and develop improvements for complaint handling systems while maintaining compliance with relevant laws.
As an Escalations Specialist, you will manage and resolve sensitive member issues, analyze escalated cases, and communicate findings to a variety of stakeholders. You will work closely with team members from different levels of the organization to identify root causes and improve processes while maintaining a high standard of customer service.
