Teams at Keystone Pacific Property Management

Provides customer service through phone, email, and chat for a property management client experience center. Handles service requests, administrative tasks, compliance letters, reports, annual mailings, document preparation, and community-related items. Maintains timely follow-up, updates knowledge content, supports trained specialty areas, and manages challenging client interactions while meeting deadlines and company standards.

Manages an onsite homeowners association, serving as liaison among the board, residents, vendors, and internal teams. Responsibilities include running board meetings, overseeing contracts and maintenance projects, conducting property inspections, managing violations and work orders, preparing bids and communications, maintaining records, supporting budgets and financial reporting, and ensuring client satisfaction and account retention. The role requires strong organization, customer service, problem-solving, computer proficiency, and the ability to travel between communities.

Provides resident and visitor customer service, manages calls and emails, processes work orders, rental applications, architectural submissions, access devices, registrations, and community records. Supports the General Manager with association document enforcement, committee coordination, inspections, mail distribution, and general office administration. Requires strong organization, problem-solving, communication, computer skills, reliable transportation, and the ability to work onsite while maintaining a professional office environment.