Teams at KeyMik

Provide first-line technical support via email, chat, and tickets; troubleshoot account, login, payment, and platform issues; document bugs and feature requests; create help-center content; test features and verify fixes; escalate complex issues to engineering; monitor support metrics and assist user onboarding.

Manage and maintain cloud infrastructure, identity and access (SSO/MFA), Google Workspace/Microsoft 365, VPNs, DNS, backups, and security. Monitor systems, troubleshoot issues, support onboarding/offboarding, document procedures, and recommend improvements to increase reliability and automation.

Lead KeyMik's technology strategy, architecture, infrastructure, and engineering team. Translate product goals into scalable solutions, review code and designs, manage deployments, reliability, security, and third-party integrations. Own roadmaps, sprint priorities, incident response, and mentoring of engineers while working closely with the Founder and cross-functional teams to support platform growth.