Keyloop Benefits Overview

Provide front-line product support by owning, troubleshooting, diagnosing and resolving cases to closure. Escalate when necessary, document solutions, perform root cause analysis, mentor colleagues, identify training gaps, and contribute to case reduction initiatives. Communicate clearly with customers and global teams in German and English while supporting ERP applications and improving support processes.

Manage end-to-end contract and billing support for major accounts, including invoicing, credit management, contract maintenance, customer setup, dispute resolution, quote validation, reporting, and process improvement. The role collaborates with customers, Collections, and internal teams, escalates financial risks, ensures compliance with policies, and supports accurate billing operations and cash flow improvement.

Own the quality strategy for an AI agent platform and omnichannel communications product. Build automated unit, integration, API, and end-to-end test suites across TypeScript, Node.js, React, and Python systems. Develop evaluation frameworks for probabilistic agent behavior, reasoning, tool use, memory, and multi-step interactions. Test APIs, backend services, databases, and communication channels while partnering with engineering and product to define acceptance criteria and promote quality across the development lifecycle.