Teams at Kelvion

Manages assigned customer accounts and serves as the primary contact for post-shipment inquiries, warranty claims, service requests, billing issues, and complaints. Coordinates issue resolution, conducts follow-up outreach, supports root-cause investigations and customer audits, and identifies process improvements. The role requires strong communication, organization, analytical skills, proficiency with Microsoft Office and ERP systems, and the ability to manage multiple priorities in a manufacturing environment.

Manages customer project implementation and launches by coordinating scope, budgets, schedules, quality, risks, requirements, and cross-functional teams. Provides status updates, leads meetings, resolves conflicts, establishes metrics, documents lessons learned, and supports customer relationships. The role requires manufacturing and engineering knowledge, process improvement skills, vendor contract experience, strong analytics, and proficiency with Microsoft Office.

Designs 3D components, assemblies, and production drawings for RT and datacenter products using Autodesk Inventor. Verifies materials, maintains drafting standards, supports prototyping and production troubleshooting, manages ERP item masters and bills of materials, and creates work instructions. Collaborates with manufacturing, purchasing, quality, vendors, and engineering teams to resolve issues and improve design processes. Requires mechanical design expertise, manufacturing-process knowledge, and familiarity with welding, CNC, PLC, and lean manufacturing.