Teams at Keller Postman

Conducts quality evaluations of calls, emails, SMS messages, case notes, and client interactions. Assesses accuracy, compliance, professionalism, documentation, and service quality against established standards. Completes weekly audits, documents findings, participates in calibration, identifies performance trends and training needs, provides actionable feedback, and escalates privacy or critical quality concerns. Maintains confidentiality and collaborates with QA leadership, team leads, and training staff.

The Staff Attorney will draft legal documents, collaborate on case strategies, conduct legal research, and communicate with stakeholders to support litigation efforts.

The Senior Paralegal at Keller Postman will manage complex litigation tasks, mentor paralegals, and ensure precise legal document preparation while supporting trial and appellate proceedings.