Teams at KDV Label

Leads the organization’s IT strategy, infrastructure, network and systems administration, data analytics, cybersecurity, ERP/MES reliability, disaster recovery, vendor management, and help desk operations. Supervises one support specialist, manages technology budgets and projects, develops IT policies, and partners cross-functionally to improve manufacturing efficiency, data visibility, system security, and operational reliability.

Leads and scales the Account Management function across multiple manufacturing locations. Establishes service standards, workflows, KPIs, training, and technology-enabled processes to improve customer experience and operational efficiency. Manages and develops the Account Management team, resolves escalated customer issues, supports retention and growth initiatives, and partners cross-functionally with Sales, Operations, Finance, IT, Quality, and other departments.

Manages day-to-day relationships and projects for assigned customer accounts, coordinating requirements, quotes, artwork, specifications, production, quality, shipping, and delivery. Communicates proactively with customers and internal teams, resolves issues, reviews documentation for accuracy, maintains account records, supports onboarding, and identifies account growth opportunities. The role requires strong customer service, project management, organization, communication, and problem-solving skills in a manufacturing and label-production environment.